Interface between SC OPM/SDM/Service Owner (Customer) and operation in defined field in order to keep quality of the production. Working with a variety of network technologies to provide operational support for network infrastructure within T-Systems Data Centers. Maintain continuous service to customers by implementing requested changes and solving service failures and Incidents followed by a root cause analysis.
Responsible for part of service chain, cross Department level (technical layer) - Network platform
Responsible for KPIs and SLAs / OLAs of the related services.
Accountable for technical content of operational / specialized technical concepts.
Ensure the quality of provided services and provides operational support.
Coordinate, manage and monitor operational performance on the network layer and cooperates with various departments.
Identify, formulate and implement the improvement of processes and policies to maximize operational output.
Support SC OPM in planning the requirement for resourcing at both Department and Team level.
Operational interface between the production and SC OPM.
Support SC OPM in explanation of production options for SDM.
Responsible for the default reporting ordered by the SC OPM.
Monitor, manage and improve the efficiency of provided services.
Driving the operational effectiveness of Network platform.
Raising and managing Risks and Problems. SPOC for Network related escalations.
Supporting re-designs of outdated environments or technical solutions. Updating and managing documentation.
Communicate with various support teams and 3rd party vendors.
Leading weekly and monthly service review meetings, creating and distributing weekly and monthly reports.
2+ years of work experience
English B2+ (mandatory)
Good overview of Network, Firewall and Load balancing technologies
Managerial experiences recommended
Negotiations Skills - negotiates in a fair manner and achieves sustainable results
Ability to work in team
Willingness to change, flexibility
Customer, value, result and performance orientation
Salary monthly: min 925 eur + variable part of salary + cafeteria + other benefits