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Részletes keresés

Service Delivery Manager

Termékkód: 2624362121
Munkavégzés helye:
Más ország (egyéb), Külföld
Szakterület:
menedzser
Munka jellege:
teljes munkaidő
Szükséges végzettség:
felsőfokú végzettség
Hirdetésfeladás:
2018.06.08. 14:49:22
A hirdető pozitív visszajelzéseinek aránya: %
Értékeléseinek száma: 0
Szakterület (1): mérnök

Munka leírása, feladatok


General Description

- Coordinate the execution of contracts in a way that contract fulfillment achieves or exceeds the expectations of the external or internal customer, while keeping costs at an optimal level.

- Procure services for the client inside or outside the organization at an optimal price and quality. Oversee all factors which might affect contract fulfillment.



Accountabilities

- Manage optimal contract fulfillment for both the client and the company for the duration of the contract

- Approve Delivery model (feasibility, time, quality, budget) in order to meet contract agreements

- Procure services for the client at optimal price and quality

- Coordinate the service delivery activities between the organizational units and supervise their work in the interest of contract fulfillment

- Observe and adjust the budgets and cost reduction

- Procure services in compliance with the deadlines and the expected service levels

- Guarantee cost-effective implementation of the expansion of internal IT infrastructure and resources

- Handle customer complaints and escalations within the framework of the complaint management process

- Process claim management towards customer

- Manage continuous improvement of delivered services

- Manage and evaluate changes in dynamic documents in compliance with document management

Elvárások


Education

- University education 2nd degree

Experience

- Minimum 2 years of experience of customer relationships, confidence and presence to deal with customers

Languages

- English - B2; German - advantage

Others

- ITIL Foundation certificate

- Self-motivated individual with excellent interpersonal communication and influencing skills

- Excellent motivator with ability to achieve results

- Able to resolve issues independently

- Excellent Customer interface

- Negotiation skills

- Sound knowledge of project management principles

- Mature specialized professional knowledge (deep understanding of a specific professional field)

- Analytical and problem solving attributes

- Exhibiting tact and diplomacy

- Broad experience of post-sales support

- Strong presentation skills

- Cost control and budget planning

Egyéb juttatások


- Cafeteria - individual benefit

- Trainings and development opportunities

- Discounts at various providers in Košice

- Possibility of Home office

- Pension savings contribution

- Meal vouchers contribution

- Teambuildings

- Extra vacation days

- Young and enthusiastic working environment

- Diversity Program

- Health Weeks

- Sport Activities

- Weekend Events

- Work life Coaching

- Doctors at workplace

- Credit card

- Metro card

- Referral bonus /financial/

- Rotations possibilities