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Application Administrator for Internal IT

Termékkód: 2624362055
Munkavégzés helye:
Más ország (egyéb), Külföld
Szakterület:
hálózat és szolgáltatás, rendszergazda
Munka jellege:
teljes munkaidő
Szükséges végzettség:
felsőfokú végzettség
Hirdetésfeladás:
2018.07.09. 10:53:02
A hirdető pozitív visszajelzéseinek aránya: %
Értékeléseinek száma: 0

Munka leírása, feladatok


General Description

- Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.



Accountabilities

Generic accountabilities:

- Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units

- Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.

- Plans, controls and is responsible for complete application-based request fulfilment.

- Support and consult Service Delivery Management

- Coordinates incident, problem, change, escalation management and operational documentation

- Coordinates customer-driven and / or technical changes during service lifecycle

- Coordinates change approval in face of all Change Advisory Boards

Job specific accountabilities:

- Functional steers whole service chain for small to medium applications/services

- Independently executes standard tickets to provide service according to KPIs.

- Support Junior Administrators to spread knowledge level in the team and develop their skills.

- Responsibility for service asset- and configuration management

- Support project and other deliverables in order to fulfil KPIs and management requests

- Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Elvárások


Education

- Preferable Technical High school degree

Experience

- 2+ year

- Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting

- Basic project management overview

- ITIL knowledge

Languages

- English (mandatory) B2

Others

- Teamwork

- Communication skills

Egyéb juttatások


- Cafeteria - individual benefit

- Trainings and development opportunities

- Discounts at various providers in Košice

- Possibility of Home office

- Pension savings contribution

- Meal vouchers contribution

- Teambuildings

- Extra vacation days

- Young and enthusiastic working environment

- Diversity Program

- Health Weeks

- Sport Activities

- Weekend Events

- Work life Coaching

- Doctors at workplace

- Credit card

- Metro card

- Referral bonus /financial/

- Rotations possibilities