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AT&T Customer Care Agent with EN

Termékkód: 2636623643
Munkavégzés helye:
Más ország (egyéb), Külföld
Szakterület:
ügyfélszolgálati munkatárs, helpdesk
Munka jellege:
teljes munkaidő
Szükséges végzettség:
középfokú végzettség, érettségi
Hirdetésfeladás:
2018.07.11. 11:51:49
A hirdető pozitív visszajelzéseinek aránya: %
Értékeléseinek száma: 0

Munka leírása, feladatok


*** Suitable for graduates and candidates with limited experience! ***



Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we?ve been looking for.



Working Hours:

US shift pattern (focus on Afternoon/Evening/Night Shifts, shifts covering from 12PM to 8AM, 8hours shifts, no weekends)



Roles and Responsibilities:

• Answer in-coming support related phone calls as the first line of contact for the company

• Provide support for all U VERSE products

• Maintain positive customer satisfaction and relationship

• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activation and changes...



Key requirements leading to success:



• Advanced English language skills on B2/C1 level

• A logical mind-set and a passion for problem solving

• Willingness to work working hours in almost 24/7 shift pattern

• Basic knowledge of communication technology (e.g. TV, phone, internet...)

• Ability to interact with customers on the phone during problem determination process

• Good organization skills and attention to detail

• Ability to work in multi-cultural global environment

Egyéb juttatások


Compensation:

• Test results and experience are reflected in proposed salary

• Uplifts for night/weekend shifts added on top of the base monthly salary

• Benefits - 5 weeks of holidays, meal vouchers, private health care, life risk insurance, yearly performance bonus, discounts, relocation package, ...

További információ


Assessment process:

• AT&T Recruiter telephone interview

• English and technical tests, personal Interview on AT&T Brno location



Start dates in:

August, September, October 2018



About U VERSE:

AT&T offers best-in-class entertainment through its U-verse offering.

AT&T U-verse is an integrated bundle of services including TV, High Speed Internet and Digital home phone using IP technology.





?5 důvodů, proč je pozice Agenta v AT&T zákaznickém centru skvělou volbou? https://connect.att.jobs/att-agent-zakaznicke-podpory-nabidka