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AT&T Customer Care Representative

Termékkód: 2691974090
Munkavégzés helye:
Más ország (egyéb), Külföld
Szakterület:
adminisztratív alkalmazott
Munka jellege:
teljes munkaidő
Szükséges végzettség:
középfokú végzettség, érettségi
Hirdetésfeladás:
2018.11.20. 12:31:52
A hirdető pozitív visszajelzéseinek aránya: %
Értékeléseinek száma: 0

Munka leírása, feladatok


Location: Kosice, Slovakia

Contract type: unlimited

Working hours: 24/5 working time (Current shifts from 6.30 am to 1.00 am)



Possible start date: January 14th 2018



As a Customer Care Representative, you?ll be the voice of AT&T for the millions of customers using our U-verse service - a premiere bundle of advanced TV services, high speed internet, and digital home phone. You?ll play a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. We?re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future - and ours.



Delivering best-in-class service is just the beginning. At AT&T, we?re dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether you?re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.



What?s in it for you? As an employee of AT&T you?ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.



To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 24/5 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we?ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus, but is not essential.

Elvárások


Key Responsibilities:

- Respond to customer phone calls as the 'first line' of support for AT&T

- Ensure a positive experience by providing the right customer solution

- Handle a range of issues related to AT&T products & services



Key competencies and skills:

- Advanced spoken English: B2-C1 level

- Logical mind-set and a passion for problem solving

- Able to work in a 24/5 shift environment.

- Basic knowledge of communication technology, e.g. internet, tv, phone

- Good organization skills and attention to detail

- The right attitude and work ethic for a fast paced team environment



Essential information:

Contract type: Unlimited

Working hours: 24/5 working time: Current shifts from 6.30 am to 1.00 am CET.

Start date(s): January 14th, February and March 2019

Salary: From 1000 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.



Please upload your CV in English language !!!

Egyéb juttatások


Candidates can enjoy:



• Demanding and interesting job.

• Trainings on supported vendors, certifications.

• Further career opportunities.

• International and multicultural teams cooperation - US

• Modern workplace to make your job comfortable.

• Meal vouchers.

• Compensation for income loss due to sickness.

• Advanced medical program.

• Company risk life insurance.

• Centre teambuilding events.