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Részletes keresés

Incident Manager

Termékkód: 2789760059
Munkavégzés helye:
2019.07.09. 00:00:00
A hirdető pozitív visszajelzéseinek aránya: %
Értékeléseinek száma: 0
Munkavégzés helye (település): Budapest
Keres/Kínál: Kínál
  • Receive phone call/mail request escalations from customer/account team
  • Evaluate customer business impact
  • Take ownership of the incident and drive agents
  • Make sure customer is informed during the incident progress
  • Escalate maintainers, suppliers and BT teams
  • Monitor all ticket queues
  • hHlp team managers being eyes of operation
  • coach the agents


  • Fluency in English AND German both written and spoken
  • Any European language is an advantage
  • min, 3 years experience as Incident manager, Problem manager
  • Good understanding of Network Solution (voice/Data)
  • Excellent communication and Customer care
  • User level of Ms Office
  • Team-player attitude and customer-oriented thinking

  • Normal working hours!
  • Supportive corporate culture
  • Inspiring working teams
  • Competitive salary and benefit package (including shift allowance)
  • Professional development programs, trainings and educational support
  • Employee and Family Friendly Workplace
  • Private health insurance package