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Senior Lead Incident Manager

Termékkód: 2624362205
Munkavégzés helye:
Más ország (egyéb), Külföld
Szakterület:
menedzser
Munka jellege:
teljes munkaidő
Szükséges végzettség:
középfokú végzettség, érettségi, felsőfokú végzettség
Hirdetésfeladás:
2018.07.09. 08:39:48
A hirdető pozitív visszajelzéseinek aránya: %
Értékeléseinek száma: 0

Munka leírása, feladatok


General description:

- Telekom-IT at T-Systems Slovakia forms part of the Internal IT department for the Deutsche Telekom AG. As part of the Lead Incident Management Team, the -

- Senior Lead Incident Manager (LIM) is responsible for managing high priority application and service outages of the TOP Elements from Deutsche Telekom worldwide. In case of an incident he/she is responsible for initiating and steering the incident solving procedure. Communication with the customer and coordination of management and technical units is required in order to solve the incident.



Accountabilities:

- Lead the incident resolution of all Major Incident Procedure qualified outages

- Steer technical and management units, manage customer expectations

- Define work streams, assign tasks and monitor the progress

- Report regularly on the incident resolution progress

- Moderate technical and management telephone conferences

- Take decisions required to quickly resolve the incident

- Identify and assess the risks during the Major Incident Procedure

- Identify and handle hierarchical escalation

- Document the progress and steps in IT Tools

Elvárások


Education:

- High School / University degree

Experience:

- Minimum 2 Years? experience working within an IT environment and with IT processes

- Understanding of ICT operation

- Overview of ITIL foundation an advantage

- Moderation skills required

Languages:

- German - minimum B2 (C1 or higher a distinct advantage)

- English - minimum B1 (B2 or higher an advantage)

Others:

- Excellent communication and presentations skills

- Customer-oriented, self-initiative and enthusiastic mind set

- Analytical skills and able to comprehend complex systems

- Methodological and structured approach of work organization

- Result-oriented, determined, able to complete tasks on time and under pressure

- Intercultural experience (advantage)

Egyéb juttatások


- Cafeteria - individual benefit

- Trainings and development opportunities

- Discounts at various providers in Košice

- Possibility of Home office

- Pension savings contribution

- Meal vouchers contribution

- Teambuildings

- Extra vacation days

- Young and enthusiastic working environment

- Diversity Program

- Health Weeks

- Sport Activities

- Weekend Events

- Work life Coaching

- Doctors at workplace

- Credit card

- Metro card

- Referral bonus /financial/

- Rotations possibilities