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Service Chain Operation Manager for EMEA Account

Termékkód: 2624362022

Ez a hirdetés lejárt!

Munkavégzés helye:
Más ország (egyéb), Külföld
Szakterület:
menedzser
Munka jellege:
teljes munkaidő
Szükséges végzettség:
felsőfokú végzettség
Hirdetésfeladás:
2018.08.10. 07:56:03
A hirdető pozitív visszajelzéseinek aránya: %
Értékeléseinek száma: 0
Szakterület (1): technikus

Munka leírása, feladatok


Job description, responsibilities and duties



General description

- Interface between Service Delivery Manager (SDM) / Service Owner (Customer) and Operational Manager OPM) / operation in defined field in order to keep quality of the production.



Accountabilities

- Responsible for service chains of a specific business service / application cross Unit level.

- Responsible for combined services for his delivery account in accordance with the agreed Operational Level Agreement (OLA) as well.

- Responsible for Key Performance Indicators (KPI) and Service Level Agreements (SLA) / OLAs of the contracted services.

- Accountable for technical content of operational / specialized technical concepts.

- Ensure the quality of provided services and provides operational support.

- Coordinate, manage and monitor operational performance

- Identify, formulate and implement the improvement of processes and policies to maximize operational output.

- Plan the requirement for resourcing based on account needs

- Steer the (Technical Layer) Operation Managers.

- Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.

- Explanation of production options for SDM.

- Accountable for the default reporting ordered by the SDM.

- Monitor, manage and improve the efficiency of provided services.

- Single point of contact towards the internal customer.

- Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional)

- Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional)

- Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional)

Egyéb juttatások


- Cafeteria - individual benefit

- Trainings and development opportunities

- Discounts at various providers in Košice

- Possibility of Home office

- Pension savings contribution

- Meal vouchers contribution

- Teambuildings

-Extra vacation days

- Young and enthusiastic working environment

- Diversity Program

- Health Weeks

- Sport Activities

- Weekend Events

- Work life Coaching

- Doctors at workplace

- Credit card

- Metro card

- Referral bonus /financial/

- Rotations possibilities