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Részletes keresés

Service Chain Operation Manager for EMEA account

Termékkód: 2624362022
Munkavégzés helye:
Más ország (egyéb), Külföld
Szakterület:
menedzser
Munka jellege:
teljes munkaidő
Szükséges végzettség:
felsőfokú végzettség
Hirdetésfeladás:
2018.07.09. 10:09:06
A hirdető pozitív visszajelzéseinek aránya: %
Értékeléseinek száma: 0
Szakterület (1): technikus

Munka leírása, feladatok


Job description, responsibilities and duties



General description

•Interface between Service Delivery Manager (SDM) / Service Owner (Customer) and Operational Manager OPM) / operation in defined field in order to keep quality of the production.



Accountabilities

•Responsible for service chains of a specific business service / application cross Unit level.

•Responsible for combined services for his delivery account in accordance with the agreed Operational Level Agreement (OLA) as well.

•Responsible for Key Performance Indicators (KPI) and Service Level Agreements (SLA) / OLAs of the contracted services.

•Accountable for technical content of operational / specialized technical concepts.

•Ensure the quality of provided services and provides operational support.

•Coordinate, manage and monitor operational performance

•Identify, formulate and implement the improvement of processes and policies to maximize operational output.

•Plan the requirement for resourcing based on account needs

•Steer the (Technical Layer) Operation Managers.

•Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.

•Explanation of production options for SDM.

•Accountable for the default reporting ordered by the SDM.

•Monitor, manage and improve the efficiency of provided services.

•Single point of contact towards the internal customer.

•Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional)

•Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional)

•Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional)

Egyéb juttatások


Other benefits

•Cafeteria - individual benefit

•Trainings and development opportunities

•Discounts at various providers in Košice

•Possibility of Home office

•Pension savings contribution

•Meal vouchers contribution

•Teambuildings

•Extra vacation days

•Young and enthusiastic working environment

•Diversity Program

•Health Weeks

•Sport Activities

•Weekend Events

•Work life Coaching

•Doctors at workplace

•Credit card

•Metro card

•Referral bonus /financial/

•Rotations possibilities