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Service Chain Operational Manager (Middleware @ Applications)

Termékkód: 2624362094
Munkavégzés helye:
Más ország (egyéb), Külföld
Szakterület:
menedzser
Munka jellege:
teljes munkaidő
Szükséges végzettség:
középfokú végzettség, érettségi
Hirdetésfeladás:
2018.08.10. 07:54:56
A hirdető pozitív visszajelzéseinek aránya: %
Értékeléseinek száma: 0

Munka leírása, feladatok


General description

-Interface between Service Delivery Manager (SDM) / Service Owner (Customer) and Operational Manager OPM) / operation in defined field in order to keep quality of the production.



Accountabilities

-Responsible for service chains of a specific business service / application cross Unit level.

-Responsible for combined services for his delivery account in accordance with the agreed Operational Level Agreement (OLA) as well.

-Responsible for Key Performance Indicators (KPI) and Service Level Agreements (SLA) / OLAs of the contracted services.

-Accountable for technical content of operational / specialized technical concepts.

-Ensure the quality of provided services and provides operational support.

-Coordinate, manage and monitor operational performance

-Identify, formulate and implement the improvement of processes and policies to maximize operational output.

-Plan the requirement for resourcing based on account needs

-Steer the (Technical Layer) Operation Managers.

-Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.

-Explanation of production options for SDM.

-Accountable for the default reporting ordered by the SDM.

-Monitor, manage and improve the efficiency of provided services.

-Single point of contact towards the internal customer.

-Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional)

-Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional)

-Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional)



Salary monthly: min 1020 eur + variable part of salary + cafeteria + other benefits

Elvárások


Requirements



Education

-High school



Experience

-4+ years of work experience or vocational training with several years of work experience.



Languages

-English B2+ (mandatory)

-German B2+ (optional)



Others

-Managerial experiences recommended

-Effective communication

-Presentation skills

-Negotiations Skills - negotiates in a fair manner and achieves sustainable results

-Financial overview

-Proactive approach

-Ability to work in team

-Willingness to change, flexibility

-Customer, value, result and performance orientation

Egyéb juttatások


Other benefits:

-Cafeteria - individual benefit

-Trainings and development opportunities

-Discounts at various providers in Košice

-Possibility of Home office

-Pension savings contribution

-Meal vouchers contribution

-Teambuildings

-Extra vacation days

-Young and enthusiastic working environment

-Diversity Program

-Health Weeks

-Sport Activities

-Weekend Events

-Work life Coaching

-Doctors at workplace

-Credit card

-Metro card

-Referral bonus /financial/

-Rotations possibilities